I’m a financial services leader with more than 20 years of experience in banking and credit union operations. My background spans retail banking, mortgage servicing, and credit union leadership, and across all of it, the throughline has stayed the same: build strong teams, fix broken processes, and create structure that people can actually operate inside of.

I currently lead day to day operations and team performance in a role where I function as branch manager in practice, even as my title works through the formal update. That’s meant owning everything from compliance and audit readiness to coaching staff and standing up new tools that reduce errors and improve consistency. I built an internal tool for my team that replaced a clunky, outdated process with something that actually works the way people need it to, which is the kind of problem solving I care most about.

What drives me as a leader isn’t the metrics, it’s what sits underneath them. Building environments where people can grow. Giving a team the clarity and accountability to perform at a high level. Leading through change without losing consistency. I believe most operational problems are really people and process problems wearing a different hat, and that’s where I focus first.

I’m currently completing an MBA with a focus on Leadership, building on a foundation in project management and operational strategy. My long term goal is straightforward: keep growing into senior leadership roles where I can help organizations strengthen operations, build high performing teams, and execute on strategy in a way that actually shows up in the numbers.